Comprehensive Privacy Notice

Last updated: September 2026

1. Data Controller

CASA DORADA MZT, Sociedad de Responsabilidad Limitada de Capital Variable, with address at Calle La Joya número 1010, Interior A, Colonia El Dorado, C.P. 82110, Mazatlan, Sinaloa, México, is responsible for the processing of your personal data. Contact: mktcasadorada@gmail.com; +52 669 222 0777.

2. Personal data processed

We may process name, email, phone number, reservation holder's identification information when necessary, property, dates, number of guests, communications related to the reservation, and administrative information for payments, refunds, and invoicing when applicable. Payment data captured directly on Stripe's or another external processor's infrastructure is processed by that provider.

3. Necessary purposes

We will process data to handle inquiries and reservations; verify availability; identify the holder; confirm and manage the stay; communicate before, during, and after the stay; manage payments and refunds; provide guest services; address clarifications and complaints; maintain administrative records; and comply with legal, tax, and contractual obligations.

4. Secondary purposes

We do not automatically use data for marketing when it is not necessary. If in the future it is used for that purpose, we will implement the legally applicable notice and consent or opposition mechanisms.

5. Providers and third parties

We may use technological providers necessary for the site, payments, reservations, infrastructure, and service communications. Processing, remittance, or transfer will be carried out in accordance with applicable legislation and a compatible purpose or legal basis.

6. Security and retention

We apply reasonable administrative, technical, and physical measures. We will retain data for the time necessary for the informed purposes and applicable legal, tax, contractual, and liability periods.

7. Rights

You may exercise your ARCO rights and other applicable rights by writing to mktcasadorada@gmail.com. La solicitud deberá incluir información suficiente para identificarle, ubicar la reservación y precisar el derecho que desea ejercer. Podremos solicitar prueba razonable de identidad o representación y responderemos dentro de los plazos legales.

8. Limitation of use or disclosure

You may request the limitation of use or disclosure via the same email address, without prejudice to necessary processing and applicable legal obligations.

9. Revocation

When processing depends on consent, you may request its revocation via the same email address. Revocation will not have retroactive effects and will be subject to legally required retention or processing.

10. Changes to the notice

This notice may be updated due to legal, regulatory, operational, or service changes. The current version and its date will remain available on this site; additional communication means will be used when legally required.

11. Availability

When data is collected through the website, visible access or a link to this comprehensive notice will be provided.